Last updated on 25/06/2026

• DOUX JOAILLIER

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  DOUX LEGACY Service Terms and Conditions

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This document sets out the conditions under which DOUX DEVELOPPEMENT, a SARL (limited liability company) with share capital of €15,244.90, registered with the Avignon Trade and Companies Register under number 315 215 442, intra-community VAT number FR31315215442, whose registered office is located at 31 rue Saint Agricol, 84000 Avignon, France, and DIANE DOUX, an SAS (simplified joint-stock company) with share capital of €15,550.00, registered with the Nîmes Trade and Companies Register under number 354 089 419, intra-community VAT number FR26354089419, whose registered office is located at 2 Place de la Maison Carrée, 30000 Nîmes, France (hereinafter “DOUX JOAILLIER”), offer their customers, through GRACE, a theft protection service (hereinafter “DOUX LEGACY”). It is linked to and supplements the general terms and conditions of online sale available on the website www.douxjoaillier.com for any distance purchase, as well as the general terms and conditions of sale for any purchase made in one of the DOUX JOAILLIER boutiques.

DOUX LEGACY is not an insurance policy. Under no circumstances may the Customer be considered either as an insured party or as the beneficiary of insurance cover within the meaning of the guarantees regulated by the French Insurance Code. Under no circumstances may DOUX JOAILLIER be considered either as an insurance intermediary or as an insurance company within the meaning of the French Insurance Code.

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Article 1 - Purpose

DOUX LEGACY is a free service linked to the purchase of any jewellery item (hereinafter the “Item”) with a value of between:

• €1,000 and €200,000 incl. VAT for new jewellery,

• €2,000 and €200,000 incl. VAT for new watches (excluding ROLEX products)

from the DOUX JOAILLIER Maison and its participating points of sale: DOUX JOAILLIER Avignon, DOUX JOAILLIER Nîmes, DOUX JOAILLIER Deauville and the website douxjoaillier.com.

Article 2 - Duration

DOUX LEGACY is activated for a period of two years from the date of purchase of the Item.

Article 3 – Administrator and operation of DOUX LEGACY

DOUX has entrusted the management of the DOUX LEGACY service to GRACE, which acts in its name and on its behalf.

3.1 – Request for assistance

Any request relating to the DOUX LEGACY by GRACE platform must be sent to: care@grace.io

3.2 – Designation of a DOUX LEGACY beneficiary other than the Customer

Should the Customer wish to give the Item to a different beneficiary, the attached DOUX LEGACY service is transferred to that beneficiary. To do so, the Customer must certify a transfer of ownership free of charge directly on the DOUX LEGACY by GRACE application via the following link: app.grace.io.

The Customer completes the online form for transfer of ownership free of charge and certifies on their honour the identity of the new beneficiary of the DOUX LEGACY service.

3.3 – Procedure following a theft

DOUX LEGACY enables the Customer or the designated beneficiary to benefit, for two (2) years, from the service defined in article 3.4 once (1) per Item, provided that they can prove they have been the victim of a theft of the Item and meet the conditions set out in this article 3.3 and in article 4.

The Customer must:

1. Check that their DOUX LEGACY service has been activated;

2. Follow the instructions below:

1) Complete, on the DOUX LEGACY by GRACE platform (app.grace.io), the DOUX LEGACY claim request including a detailed description of the events;

2) Send as attachments, within a maximum of 2 working days of becoming aware of the theft (except in cases of force majeure):

3) The police report receipt and/or the official police report, detailing the theft of the Item and dated less than 48 hours after becoming aware of the theft;

4) Proof of identity of the person making the claim.

In the event of a transfer of ownership free of charge, it is the beneficiary registered by the Customer who must have personally been the victim of the theft; they will be responsible for completing the DOUX LEGACY claim request.

3.4 - Implementation of DOUX LEGACY

In the event of a theft not falling under any of the exclusions defined in article 4, DOUX LEGACY entitles the purchaser or the designated beneficiary to a voucher, valid for 6 months, to be used exclusively for the purchase of an item of the same brand as the stolen Item, with a value equal to the recommended retail price set by DOUX JOAILLIER for the Item at the time of its purchase, valid in participating DOUX JOAILLIER points of sale.

The implementation of DOUX LEGACY entails the transfer to DOUX JOAILLIER of ownership of the stolen Item. Should the Item be recovered after such implementation, the Customer or the designated beneficiary undertakes to inform DOUX JOAILLIER without delay and to return it.

Article 4 – Exclusions

Theft occurring anywhere in the world is eligible for the DOUX LEGACY service, with the exception of the following situations:

• - The theft results from the gross negligence* of the Customer or the beneficiary

• * gross negligence is assessed against a normal level of vigilance and is defined as careless behaviour on the part of the service beneficiary that facilitated the theft.

• - The theft is committed by a family member of the Customer or the designated beneficiary, or by a person living or residing, at the time the Item was stolen, at the same address or place of residence as the Customer or the designated beneficiary;

• - The Item has been resold by the Customer or the designated beneficiary to another person;

• - The theft results from an illegal act by the Customer or the designated beneficiary, including fraud;

• - The theft results from the confiscation, seizure or destruction of the purchased Item by or on the order of a public authority;

• - The theft results from war, invasion, an act of terrorism, an act of hostility by a foreign enemy (whether war is declared or not), civil war, rebellion, revolution, insurrection, or military or usurped power.

Article 5 – Impact on the DOUX LEGACY service of events relating to the sale of the jewellery item

• In the event that the consumer withdraws from their purchase, the DOUX LEGACY service is automatically terminated as soon as the jewellery item has been returned;

• If the legal guarantee is invoked and a new jewellery item is provided, the duration of the DOUX LEGACY service remains that attached to the item covered by the original sale.

Article 6 - Customer service and handling of complaints

For any complaint relating to DOUX LEGACY, the Customer is invited to contact, in the first instance, DOUX JOAILLIER customer service at info@douxjoaillier.com. In the event of a persistent dispute regarding the implementation of DOUX LEGACY, the Customer may contact the GRACE Complaints department:

• By email at: mediation@grace-technology.io;

• By post at the following address: Grace Service Insatisfactions, 148 rue de Grenelle, 75007 Paris, France.

The Customer is informed that they may in any event use, free of charge, consumer mediation (articles L. 612-1 et seq. of the French Consumer Code) or existing sector-specific mediation bodies, whose details are available on the website www.douxjoaillier.com, or any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

If the Customer disagrees with the response provided, they may contact the consumer mediator: Médiation de la Consommation, 62 Rue Tiquetonne, 75002 PARIS, France (www.anm-conso.com); email: contact@anm-conso.com; telephone: +33 (0)1 42 33 81 03.

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